FAQ

A: Click on the Sign Up link given at the top right corner of our website. Fill in all the fields accurately. Click on the submit button to complete the registration. You also get an email for successful registration. Now you can start shopping!

A: The company, Vivek Flowers Inc was established in US more than 12 years back and since then has been continuously serving the Indian community living in US with fresh flowers and the pooja items. It has 8 outlets in 4 cities in US and a well structured website for placing orders online. With fresh flowers with the same fragrance at your ancestral homes in India brought in to US, it has many more satisfied customers visiting the outlets daily and a high number of happy customers registered for online sales and delivery at their doors.

A: Orders placed online in the company website is processed daily by a professional and dedicated team. The company believes in ethical value while conducting this business and works tirelessly to provide quality service to retain the tradition of the Hindu religion. The company’s website is following the PCI compliance and another regulatory requirement under the General Data Protection Regulation 2016/679 (GDPR) which is a regulation in EU law on data protection and privacy for all individuals. It has a well secured Payment Gateway PayPal where your payment online will be processed in a secured way, by retaining all your information with highly confidential.

A: While shopping on our website or mobile app (proposed to be launched shortly), all payments are initiated through PayPal account if the customers have this account and prefer to pay out of this account. Alternately, the customer can use their cards, as all major Debit and Credit cards are accepted.

A: The company, Vivek Flowers Inc was established in US more than 12 years back and since then has been continuously serving the Indian community living in US with fresh flowers and the pooja items. It has 8 outlets in 4 cities in US and a well structured website for placing orders online. With fresh flowers with the same fragrance at your ancestral homes in India brought in to US, it has many more satisfied customers visiting the outlets daily and a high number of happy customers registered for online sales and delivery at their doors.

A: Our payment gateway is absolutely safe and secure. We ensure and guarantee you complete privacy of your details.

Once we receive your order, you will be intimated via email and text message confirming the same.

A: Well trained and dedicated teams are working in India right from early morning to source the best quality flowers from the market as well as directly from the farmers. These flowers are handled in the air-conditioned rooms and packed in air-cooled boxes made specifically for this purpose. Our happy customers will endorse that the quality of flowers while buying at our stores are as fresh as available in India.

A: Flowers are well packed in air-cooled boxes and containers and are transported by air.

A: We get our consignment from India every Wednesday. They are available for store pick up in Edison, New Jersey from Wednesday morning. Our stores in Atlanta and Chicago have it from Thursday morning. During the festivals and special occasions, we get flowers two days prior to date.

A: We do have local flower garlands and mums for Tuesday through Thursday delivery. You can refer http://www.vivekflowers.com/index.php/wedding-items/garlands- made-in- usa.html

A: We ship using FedEx priority overnight service. We place the flowers in between Ice sheets to maintain the temperatures to keep the flowers fresh until you receive them.

A: We guarantee you quality of our flowers as explained earlier. Still if any of our customers are not happy with the flowers and if proved that there is damage or the flowers are spoiled at our end, our team will assist you to take back the flowers and refund the money. However, this will be at the sole discretion of the company’s management.

A: The company’s main corporate office and warehouse are located in New Jersey. The company staff are available in each of the company’s 8 stores located in 4 cities.

A: Please remove the ice sheets and refrigerate the flowers. Jasmine strings come in boxes. Refrigerate with the boxes. Garlands come wrapped in butter paper or transparent sheets. Leave them on while refrigerating.

A: For store pick up you can call and place order. For shipping please go online and place the order. In last page you will find a delivery date option.

A: Time of order depends on what you are ordering: 1) loose flowers and jasmine /mullai strings can be ordered by Thursday afternoon for Friday morning delivery 2) Indian wedding or pooja garlands have to be ordered one week in advance. For example if looking for Friday morning delivery the order has to be placed by Saturday the previous week. 3) Garlands made in USA can be ordered couple of days in advance. Festival times and busy weeks are exceptions.

A: You can order any quantity for shipping. It is the shipping costs that will be added to the flowers.

A: 1) Loose flowers are sold in 7”x8” zip lock covers which are filled costs you $5/bag 2) You get button roses around 35-40 flowers, marigold 10-12 pcs, Lilly around 100-150, arali 150-200. 3) Marigold is sold as Kilograms too - $25/kg 4) Jasmine and mullai loose are approx. 200 gms @$8 each

A: We get jasmine, mullai and kanakambaram strings. 6FT of single long string comes as a box @ $12.50. For shipping minimum order is one box string. At store you can pick up a string of one foot length also @$2.50.

A: If any item is not available at the store nearest to your home, or if you are looking for any specific item from India, we would be happy to arrange from India to deliver at your home.

A: We try our best to maintain an inventory level that will keep up with soaring demand, yet certain items due to their popularity may run out of stock. As we add new products continuously, please keep on checking if the items you need have been restocked. You can send us an email at customersupport@vivekflowers.com to get the desired items at the earliest.

A: Seven days before your event.